The DVMAX Advisor
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We’ve had a busy summer and fall here at DVMAX with work continuing on the release of DVMAX Practice v7.5. Included in v7.5 is the new DVMAXLink software that provides greater DICOM integration and improved interfacing with lab equipment.
Our Technical Support staff has implemented a new phone queue system that will improve the user phone experience. We also have a new director of sales and marketing who will be supporting our account management team and their programs.
We encourage you to take some time out of your day to examine the new features or to talk to one of our account managers who will be happy to discuss how you can get even more value and benefit out of your DVMAX Veterinary Practice Management Software.
We will have staff at a number of upcoming conferences. Please review our conference schedule online to see where we’ll be. We hope you have a productive December as we move into the holiday season.
Paul Greenman, CEO, DVMAX/Sneakers Software, Inc.
DVMAX Technical Support started using a New Automated Queue System on Wednesday, November 16th. This new system puts you in touch with Tech Support even faster than before.
When you call our technical support line, you will be placed “in line” for the next available technical support agent. Our knowledgeable staff will now greet you, eliminating the callbacks and the impersonal answering service. The transition to this new service should be seamless but keep in mind that when you call, our options have changed, and that you may be on hold for a short period after calling in.
Customers have asked for a phone queue over the years and we are happy to install a system that provides faster access to quality support.
Knowledge Base Documentation and News
Practice Documentation
The Tech Support department continues to add more documents to the DVMAX online documentation site. A number of the latest items include A new troubleshooting section and a document that describes how to generate a list of top paying clients:
A new troubleshooting section
Generating a list of Top paying clients
More documents are available at: http://dvmax.com/kb
DVMAX Forums
Visit the DVMAX Forums for useful links, tips and reports on advanced features.
You can view or register for the forums at: http://forums.dvmax.com
DVMAX on Twitter
Follow us on Twitter! You’ll find news, updates, forum topics and more. Look us up under DVMAX_Sneakers.
DVMAX Anywhere App Is Now Compatible with iOS5
We are pleased to announce that an update is available which makes the DVMAX Anywhere App compatible with iOS5. Now you can use the latest iPhones and iPads with this popular scheduling and patient review App.
To obtain this update, follow the standard upgrade steps for your DVMAX Server, which can be found with the links below. The update is only necessary if you need your DVMAX Anywhere App to work on iOS 5. There are no additional features or functionalities included in this bundle. Note: The DVMAX Anywhere App does not need to be upgraded; only the DVMAX Server requires upgrading.
The DVMAX Anywhere App Can:
• Manage your time by getting a complete listing of your appointments
• Search for appointments for any day or date range
• View medical histories for patients scheduled for appointments
• Review Client contact information for any scheduled appointments
• Search for patient medical histories while away from the office
View the full brochure including screen shots
Get the App at the App Store
DVMAX Practice v7.5 is currently in Beta testing and will be released shortly. While most of the changes in v7.5 were completed on the back-end of the software, there are a number of new features that will benefit the everyday user. To start, the back-end changes have improved the performance of the software, increasing the speed of a number of common tasks. The new DVMAXLink software will bring smoother, faster integration between DVMAX and lab diagnostic equipment, including DICOM imaging technologies. With the new DVMAXSync, the replication functionality used in remote processing and MPA has been completely revised. The new Sync feature will give you simple, “one-click” access to replication, while making the data processing noticeably faster. Lastly, DVMAX v7.5 will be certified for Macintosh OS X Lion.
We will be sure to let you know when this new release is available for download.
New Sales Manager
DVMAX is pleased to announce the appointment of Debbie Corll as the Director of Sales & Marketing. Debbie has 22 years of experience in veterinary pharmaceutical sales and over 12 years in sales management. During her career, Debbie has built a strong knowledge of the veterinary industry and the key products and services of the veterinary market. Debbie is excited to move her skills to the software industry and is looking forward to working with all our DVMAX customers. We look forward to a successful 2012 with Debbie heading our sales and marketing team!
Debbie can be reached by email.
With 2012 fast approaching, the technical support department has prepared a number of reports to aid your year-end preparations. These include an Inventory Value report, Accounts Receivable report, Year End Income Summary/Detailed Sales Report, Average Invoices per Doctor report and a Sales Tax Charged Out report.
To learn more about these year-end reporting features click here
A DVMAX Service Contract Provides Great Value
A DVMAX Service Contract gives you the ability to maximize your profits, ensures your software is always current and provides more tools to efficiently manage the day-to-day activities of your practice.
A DVMAX Service Contract ensures:
- Minimal down time, with technical support only a phone call away
- All the latest software updates
- All the latest tools and features bundled in each new software release
- DVMAX continually works as the digital hub of your practice
- Ongoing integration with the latest vet systems and equipment
- An overall increase in your ROI by making sure you’re using all of the tools, tricks, tips and support DVMAX has to offer to save you time and help bring your practice to maximum efficiency.
Make the most of your time with a DVMAX service contract. Call or email one of our Account Managers to discuss our current discounts on service contracts and services. Call 800 877 9221 Option 1 today!
Get More Information on how a DVMAX Service Contract can add Value to your practice
DVMAX will be attending a number of conferences over the next few months. In the new year, we will be attending the NAVC in Orlando followed by shows in Austin, Las Vegas and Columbus during the month of February.
NAVC - Orlando, FL
Sat, Jan. 14 – Thu, Jan. 19, 2012 - Booth #1126
VSIPP - Austin, TX
Wed, Feb. 1, 12am – Sun, Feb. 5, 2012 – Booth #4
WSVC-Las Vegas, NV
Sun, Feb. 19 – Fri, Feb. 24, 2012 - Booth #1234
MVC 2012 - Columbus Ohio (Midwest Veterinary Conference)
Thu, Feb. 23 – Mon, Feb. 27, 2012 - Booth #216
Visit DVMAX at any of these conferences and receive a 10% discount on the following items:
• DVMAX Upgrades
• Technical Support Renewal
• New Safe Data
• MPA (Multi-Practice Access)
Our Account Managers will also be on site and will be offering customers detailed consultations on how you can get the most out of your DVMAX software.
We hope to see you there.
Better Animal Care through Better Software
With over 20 years of experience, DVMAX has been developing the most powerful, yet easy to use, Electronic Animal Care Records software available today.
519 8th Avenue, Ste. 812, New York, NY, 10018, 1 800 877 9221, www.dvmax.com, Email