"We are glad we chose DVMAX to meet our software needs".
We have used DVMAX software since September of 2002 (we spent 2 years in the selection process for software). The initial training provided was excellent and the support since that time has been excellent as well! (They all speak English--unlike Quick Books) Once we switched over to "paperless" (electronic) medical records, the 2 day staff training was very helpful for making the transition. Over the years, we have made good use of the support staff and they are exceptional (especially- John, Glenn, Amy, and Deena!!). They carefully talk you through the solution and our staff are always treated patiently and with respect (they do not feel stupid when they do not understand something). When we lost 4 days of information due to corrupted data, everyone was so helpful and most of the data was recovered. Recently, the call back times have taken longer (increased volume?) and the call back time is often less than quoted. Since one of our goals at the clinic is excellent customer service, we recognize the service by your support as excellent almost 100% of the time. We are glad we chose DVMAX to meet our software needs.