Category » Troubleshooting

There were 16 articles found in this category:

1. Error Types in DVMAX v7.5
   Click here to download the document.
2. Windows Server Uptime
   It can be useful to check a Windows Server Uptime when there are reports of decreased performance. To check how long a Windows server has been online for: Go to "Start" -> "Run". Write "CMD" and press on "Enter" key. Write the command "net statistics server" and press on "Enter" key. The ...
3. Ghost User or Disconnected Login is still locking a record in the Program
   Occasionally, circumstances will occur where a DVMAX Client connection is terminated abnormally. When this happens, the DVMAX server program may not recognize that the DVMAX Client connection has been disrupted. When this happens, any records that DVMAX Client session had open remain locked to e ...
4. Flashing/Flickering of DVMAX in Citrix Environment
   Operating Systems: Windows Server 2003 Applies to Versions: All In some cases, DVMAX can begin flickering or flashing rapidly right after being launched in a Windows Terminal session, like Citrix. The issue is so drastic that use of the DVMAX program is not possible. The issue was identified by ...
5. Faxing Commands and Error Codes
   Below is a link to a PDF document that outlines common commands used, and Error codes. The purpose of this document is to assist in referencing alerts or errors that may come up when Faxing. Click Here to access the PDF Document.
6. Troubleshooting Email Setup in DVMAX
   This document's purpose is to assist with identifying where a failure might be to get Email in DVMAX working. If you are just setting up email for the first time, you may want to refer to the Related Article at the bottom of the page. Note: This document assumes the reader has a moderate underst ...
7. Troubleshooting VetStreet Integration with DVMAX
   Operating Systems: All Applies to Versions: 7.0.12 and Up On occasions where VetStreet results are not making it from DVMAX to VetStreet, verification of all setup pieces should be checked. The following document will verify that DVMAX is setup correctly, and placing the export files into the ex ...
8. Troubleshooting a Non-Responsive Epson Printer
   This document assumes the Epson printer has previously been set up and was successfully working with the DVMAX Credit Card Processing. Step 1: Get a Status Print-out from the Epson Printer Turn the Epson printer OFF. Hold down the Feed button on the top of the Epson. Turn the printer ON. Note th ...
9. Re-installing or Switching Card Reader Device Drivers
   Operating System: Macintosh Snow Leopard / 10.6 In some cases, Snow Leopard will not properly detect the Card Swiper Device used for DVMAX Credit Card Processing. In these cases you will want to remove the existing driver from the Macintosh system, then install one specifically for Snow Leopar ...
10. Font Display issues with Macintosh & DVMAX
    Occasionally users will find their fonts are not displaying properly in DVMAX. Times new Roman or Lucida Grande will show up as Wingdings for example. DVMAX uses the Macintosh Font Library and sometimes these can get corrupted or modified by other applications. There are also known issues with I ...
11. Regional Language setting causes Letter Templates to disappear and Database Index Issues.
    When the Regional Language for 'non-unicode' programs is set to something other than English, some oddities can occur. If you see any of the following examples, this document can help correct them: - When clicking on the File menu, or other drop down menus, they do not show the right information ...
12. Backup Performance issues
    When the DVMAX Backup runs it forces all database actions to cease, and writes a full copy of the database to the server's disk. In some cases the site needs 24/7 access and the backup time needs to be quick. Below are some steps and suggestions on how to check backup logs, test backup speed, an ...
13. Invisible Invoice Window 'Stuck' outside the general viewing area
    Sometimes the Invisible Invoice window, or other windows in DVMAX can get 'pushed' outside the viewing area, and cannot be reclaimed by mouse dragging the window back into view. To grab the window and move it back into the main window of DVMAX: 1) Move your mouse onto the window - be sure to mou ...
14. Testing Connection to In House Lab Instruments
    When attaching lab instruments to DVMAX, it can be helpful to take DVMAX out of the picture to verify the instrument is properly communicating directly through the computer before making it to DVMAX. We can do this by utilizing HyperTerminal (for Windows only), or ZTerm (free download for Mac). ...
15. Testing and Analyzing connections to outside labs (IDEXX & Zoasis/Antech)
    When results are expected to autmoatically populate into DVMAX from an outside lab, and they fail to do so, you can check the logs in DVMAX to determine if your login credentials are wrong and/or set properly. Step 1: Verify Setup Log into DVMAX client as Administrator on the workstation that i ...
16. Troubleshooting a Non-Responsive Label Printer
    This document can be used to troubleshoot a label printer that previously was setup and working. Step 1 - Cycle power and cables to Label Printer Unplug the data cable (looks like a phone cable) from the back of the label printer. Turn the label printer OFF. Plug the data cable back in. Turn th ...